FAQ

What is an Exhaust System?

An exhaust system is usually piping used to guide reaction exhaust gases away from a controlled combustion inside an engine or stove. The entire system conveys burnt gases from the engine and includes one or more exhaust pipes.

What other exhaust parts will I need?

Depending on your current exhaust system, you could need several truck pipes to complete the job.  If you are needing to find out what OEM pipe fits your truck, It is best to call a Dealer in your area and provide them with your VIN#.  We do NOT have access to OEM VIN Lookup at this time.  

Your entire exhaust systems purpose is to get the engine gas fumes from the engine to the outside air using many different types of pipes.

Depending on your overall system design, the exhaust gas will flow through a wide array of exhaust parts below:

How do I choose the Type of Exhaust Ends do I need?

When purchasing Exhaust Components, please make sure that you are getting the right size and have the Ends figured correctly.

    • ID = Inside Diameter
    • OD = Outside Diameter

You can think of the pipe with an ID end as being the Female end of the Pipe, and the OD ended pipe being the Male.  The OD will fit inside of the ID.

What size Clamps do I use with my Exhaust Pipes?

Most any clamp will work, it just needs to be the same size diameter as the exhaust pipe you are purchasing.  If you have a 5" Pipe, you need a 5" Clamp.   You are looking for the best way to seal up the exhaust fumes.   We prefer to use the WFC or the PF - Pre Formed Clamps.
 

How do I figure out what pipes I need on my Truck?

The best way to determine the OEM pipe you need is to call the dealer of the truck you own.  Give them the VIN and ask if you can get the part number.   Most dealers will be happy to help you, but if you run into a snag, just call a different dealer in another state.  
 

Why is your Shipping and Handling prices so high?

We use Fedex and we get the best rate possible.   The shipping prices are determined by Size, Weight and Location they are being delivered to.  If you buy a muffler and the shipping price is 40.00, it is most likely due to the Weight and Size of the muffler, or if you are shipping it to a residence.  Must Mufflers weight about 40lbs.

What if I need a Custom Pipe made for me.

We can help you with that.  Please refer to the CUSTOM PIPES Page for assistance with that.

Will all of my parts be coming together?

Though most of our orders ship from our central warehouse in Ohio, there will be cases where orders will be split into multiple shipments. Don't worry though! You will be provided with additional tracking numbers if an order is split or shipped from two locations. 

My Order's status is "Awaiting Fullfilment." How long until it ships?

It is best to start by checking the description of the items you have purchased. Some products are made to order and can take time before shipping. If your order is not custom made or back ordered it will likely ship out in one to two business days after time of purchase.

How do I rush an exhaust order?

Simple click the box on the Item that says RUSH.  There is a $25.00 charge to rush a product.   This rush charge takes your order to the front of the line and ships it out the same day if your order is placed before 12:00 EST.  You can then choose how you want to ship it, whether it is GROUND, 2-DAY or OVERNIGHT. 

Do you ship to Canada?

Yes! We ship both UPS and Fedex to Canada. If you feel the product you want to purchase is not giving your zip code in Canada a proper shipping quote please contact one of our team members by calling 877-691-9125. Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.  These charges may include POST, GST, HST, duties and other taxes of goods.  A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

How do I return exhaust products I ordered? 

You will have to obtain an RMA number from our customer service team before mailing back your parts. Please do not ship products directly back to the address on the box! We cannot guarantee a refund on a product that was not returned properly.  Please email us your request to Truckpipes@gmail.com

How do I use a coupon code I found?

Coupon codes are entered in box five of the checkout process. Make sure to enter coupon codes before completing your order. Coupon codes cannot be used after an order has been placed.

I live outside the US and it is saying we cannot deliver to my address? What is wrong?

This does not mean we cannot ship to you! Sometimes a foreign address will not be able to be calculated by our shipping system. For these orders you will need to call or contact us through email.

I live inside the US and it is saying we cannot deliver to my address? What is wrong?

Do not worry! We can definitely ship to you, we just need to get you a custom shipping quote!  Most likely you have some large parts in your shopping cart or large quantities and we need to calculate this for you so that you get the best shipping rate.  If you do see this message please call us at 877-692-9125 or email us so we can help!

I ordered on a weekend, when can I expect my order to ship?

Your order will be processed Monday morning and will ship within one to two business days. This is the same for Holidays as well: orders will be processed the next day of business after the end of the Holiday. For example, if you order on July 4th your order will be processed July 5th.

How do I print an invoice from one of my orders?

Printing your invoice is simple. First log into your account and click "Order Status" at the top left of the page. From there, just find the order you wish to print an invoice for and click "View Order Details". Once on the next page you will see blue text that says "Print Invoice" towards the bottom of the page. After you click that text you are done!

Do you sell OEM (Original Equipment Manufacturer) parts?

If you are looking for parts manufactured by the original truck manufacturer you will need to buy from your local dealership.  We sell aftermarket parts, which are direct replacement, so that we can provide you even better quality products at a much more affordable price.

Why Buy from Truck Pipes USA?

    • All of our Premium Exhaust Components are made in the USA
    • Direct Fit to OEM Aftermarket Parts
    • Fast Shipping Options - Truck Down Expediting
    • Excellent Quality - Great Prices!