If for any reason an item you have purchased from Truckpipesusa.com does not meet your satisfaction, you may return that item within 30 days of purchase.
For all returns you will need an RMA number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
- All returned goods must be in their original state in new, resalable condition
- Products cannot be dented, scratched or have any protective material removed
- Shipping Fees are non-refundable
- All returns must have a valid RMA number issued by our customer service department
- Orders can be canceled only prior to shipment.
- Returns for Nelson brand products are not accepted unless an error on our end is made, item is defective, or damaged upon arrival.
* Where damage is found we reserve the right to deny 100% credit and dispose of the product. This may be due to installation damage or in transit back to the return address provided. We will contact you via email if your product is returned damaged.
A 25% restocking fee for returned items will be deducted from the refund.
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, amazon pay etc.)
How do I obtain an RMA number?
Log in on your www.truckpipesusa.com account using the username and password you chose when you placed the original order. If you do not remember your login information, you can reset your password, by selecting, Forgot password.
Click “Completed Orders” then “Return Item(s)”
Select the item you wish to return and then check the box next to that item.
Enter all required information as indicated. Be as detailed as possible regarding the reason you wish to return the item and state the condition. Indicate what action you prefer. Depending on the condition of the product you may be entitled to a refund, replacement or a store credit.
For a store credit, if you know what other items you would like the credit to be applied to, specify the product SKU Number. The difference in price will be credited or charged accordingly.
Within 24 hours, or the next business day, one of our representatives will be in contact via email with further instructions.
Damaged, Defective, or Incorrect Products
In the event your product is damaged in transit please contact us at 1-877-692-9125 immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process.
All warranty claims and damaged items claims need to be handled through Truck Pipes USA. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
If your product is received damaged or incorrect, please contact our customer service department at your earliest convenience. Please do not attempt to install the part as this will void any return options. A refund for the incorrect product will be applied, upon return and inspection. If a replacement is needed before the original product is returned, the replacement must be purchased.
In the event your item stops working or is experiencing a defect this would not fall under the normal return policy. Please contact our customer service department to receive instructions on how to start the warranty process.
Orders not listed with a lead time can only be cancelled prior to the order shipping. If your item is marked CUSTOM, then your item is not eligible to be refunded or cancelled.
If a standard order needs to be cancelled before we ship it, you will not incur a 25% restock fee.